Microsoft Dynamics 365 for Customer Service allows you to quickly resolve issues, improve customer service, personalize services, and multi-channel service options using artificial intelligence.

Each interaction in customer service matters

  • The modern customer demands a harmonious experience with your brand along all communication channels.
  • Dynamics365 Customer Service allows you to build brand loyalty by providing technology that simplifies the handling of customer requests and increases efficiency by providing contextual insight into the history of customer interactions.

Build loyalty to your brand with Dynamics 365 Customer Service

Personalise your service

Take advantage of Dynamics 365 Customer Service and deliver the types of service customers expect with a 360st customer profile.

Customer Service offers a full 360st view of the customer with a complete history of the user’s interactions and preferences revealed at every stage of contact.

Communicate multichannel

Connect with customers across their preferred channels – including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line and more – using omnichannel customer service capabilities. The unified platform provides context across channels and contacts, delivering a personalised and consistent service with minimal customer strain.


Increase the efficiency of your knowledge base

Increase the efficiency of your knowledge base by quickly finding relevant articles. Use the relevance search function and offer your customers the most suitable articles in seconds!

Activity dashboards

By monitoring all key customer service parameters, Dynamics 365 Customer Service gives you the opportunity to verify important performance indicators of the customer service department. You can easily see reports such as the number of incoming cases by communication channel, employee or priority. These reports are available in the form of insightful dashboards.

Learn more about Dynamics365 Customer Service