{"id":13970,"date":"2021-05-06T12:52:49","date_gmt":"2021-05-06T10:52:49","guid":{"rendered":"https:\/\/nav.com.pl\/?page_id=13970"},"modified":"2021-08-27T15:26:46","modified_gmt":"2021-08-27T13:26:46","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/nav.com.pl\/en\/crm\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"

[vc_row full_width=”stretch_row” full_height=”yes” content_placement=”middle” css=”.vc_custom_1620984697816{background: #092c59 url(https:\/\/nav.com.pl\/wp-content\/uploads\/2021\/05\/Customer-service.jpg?id=14175) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”text-white” el_id=”page-header”][vc_column offset=”vc_col-lg-10″]

Dynamics 365 for Customer Service<\/h1><\/div><\/div>[vc_column_text]Helps to build brand loyalty[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”buttons-menu-wrap” css=”.vc_custom_1618560891835{background-color: #f4f7fb !important;}”][vc_column][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”buttons-menu-wrap” css=”.vc_custom_1618560891835{background-color: #f4f7fb !important;}”][vc_column][vc_custom_heading text=”Microsoft Dynamics 365 for Customer Service allows you to quickly resolve issues, improve customer service, personalize services, and multi-channel service options using artificial intelligence.” font_container=”tag:h4|text_align:center” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1620293238225{background-color: #f4f7fb !important;}”][vc_column][vc_row_inner content_placement=”middle” el_class=”about-section left-col-padding”][vc_column_inner width=”1\/2″][vc_single_image image=”14185″ img_size=”full” style=”vc_box_shadow” el_class=”image-block-shadow”][vc_single_image image=”14830″ img_size=”full” el_class=”fixed-icon fixed-icon-bottom-right”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_custom_heading text=”Each interaction in customer service matters” font_container=”tag:h4|font_size:28px|text_align:left|color:%230b3264|line_height:42px” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”inv-section-heading-wrapper”][vc_column_text el_class=”list-style-arrow”]<\/p>\n
    \n
  • The modern customer demands a harmonious experience with your brand along all communication channels.<\/li>\n
  • Dynamics365 Customer Service allows you to build brand loyalty by providing technology that simplifies the handling of customer requests and increases efficiency by providing contextual insight into the history of customer interactions.<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”120px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column][vc_empty_space height=”65px”]

    Build loyalty to your brand with Dynamics 365 Customer Service<\/h2><\/div><\/div>[vc_empty_space height=”58px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs style=”flat” color=”white” active_section=”1″ el_class=”page-horrizontal-tabs custom-horrizontal-tabs”][vc_tta_section title=”Personalise your service” tab_id=”tab-przeplyw-pracy”][vc_row_inner][vc_column_inner el_class=”tab-content” css=”.vc_custom_1611843906123{margin-top: 30px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_custom_heading text=”Personalise your service” font_container=”tag:div|font_size:28px|text_align:left|color:%230b3264|line_height:32px” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”header-border-left” css=”.vc_custom_1627300043529{margin-bottom: 15px !important;}”][vc_column_text]Take advantage of Dynamics 365 Customer Service and deliver the types of service customers expect with a 360st customer profile.<\/p>\n

    Customer Service offers a full 360st view of the customer with a complete history of the user’s interactions and preferences revealed at every stage of contact.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”tab-image” css=”.vc_custom_1611843923708{margin-top: -33px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_single_image image=”14186″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Communicate multichannel” tab_id=”tab-poziom-zapasow”][vc_row_inner][vc_column_inner el_class=”tab-content” css=”.vc_custom_1611843906123{margin-top: 30px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_custom_heading text=”Communicate multichannel” font_container=”tag:div|font_size:28px|text_align:left|color:%230b3264|line_height:32px” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”header-border-left” css=”.vc_custom_1627300090160{margin-bottom: 15px !important;}”][vc_column_text]Connect with customers across their preferred channels – including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line and more – using omnichannel customer service capabilities. The unified platform provides context across channels and contacts, delivering a personalised and consistent service with minimal customer strain.<\/p>\n

    \u00a0<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”tab-image” css=”.vc_custom_1611843923708{margin-top: -33px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_single_image image=”14187″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Increase the efficiency of your knowledge base” tab_id=”tab-obsluga-zamowien”][vc_row_inner][vc_column_inner el_class=”tab-content” css=”.vc_custom_1611843906123{margin-top: 30px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_custom_heading text=”Increase the efficiency of your knowledge base” font_container=”tag:div|font_size:28px|text_align:left|color:%230b3264|line_height:32px” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”header-border-left” css=”.vc_custom_1627300150799{margin-bottom: 15px !important;}”][vc_column_text]Increase the efficiency of your knowledge base by quickly finding relevant articles. Use the relevance search function and offer your customers the most suitable articles in seconds![\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”tab-image” css=”.vc_custom_1611843923708{margin-top: -33px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_single_image image=”14188″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Activity dashboards” tab_id=”tab-raportowanie”][vc_row_inner][vc_column_inner el_class=”tab-content” css=”.vc_custom_1611843906123{margin-top: 30px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_custom_heading text=”Activity dashboards” font_container=”tag:div|font_size:28px|text_align:left|color:%230b3264|line_height:32px” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” el_class=”header-border-left” css=”.vc_custom_1627300204832{margin-bottom: 15px !important;}”][vc_column_text]By monitoring all key customer service parameters, Dynamics 365 Customer Service gives you the opportunity to verify important performance indicators of the customer service department. You can easily see reports such as the number of incoming cases by communication channel, employee or priority. These reports are available in the form of insightful dashboards.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”tab-image” css=”.vc_custom_1611843923708{margin-top: -33px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_single_image image=”14189″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][vc_column][vc_empty_space height=”70px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column][vc_empty_space height=”108px”][\/vc_column][\/vc_row][vc_row][vc_column]

    Learn more about Dynamics365 Customer Service<\/h2><\/div><\/div>[vc_empty_space height=”108px”][vc_images_carousel images=”14475,14207″ img_size=”full” onclick=”custom_link” custom_links_target=”_blank” hide_pagination_control=”yes” wrap=”yes” custom_links=”#E-8_aHR0cHMlM0ElMkYlMkZ3d3cueW91dHViZS5jb20lMkZ3YXRjaCUzRnYlM0Q1bVNfSjV6OXY3byUyQw==”][vc_empty_space height=”108px”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row” full_height=”yes” content_placement=”middle” css=”.vc_custom_1620984697816{background: #092c59 url(https:\/\/nav.com.pl\/wp-content\/uploads\/2021\/05\/Customer-service.jpg?id=14175) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”text-white” el_id=”page-header”][vc_column offset=”vc_col-lg-10″][vc_column_text]Helps to build brand loyalty[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”buttons-menu-wrap” css=”.vc_custom_1618560891835{background-color: #f4f7fb […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13945,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_mi_skip_tracking":false},"translation":{"provider":"WPGlobus","version":"3.0.2","language":"en","enabled_languages":["pl","en"],"languages":{"pl":{"title":true,"content":true,"excerpt":false},"en":{"title":true,"content":true,"excerpt":false}}},"yoast_head":"\nMicrosoft Dynamics 365 for Customer Service - NAVCOM<\/title>\n<meta name=\"description\" content=\"Microsoft Dynamics 365 for Customer Service - help in building brand loyalty\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nav.com.pl\/crm\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Dynamics 365 for Customer Service - NAVCOM\" \/>\n<meta property=\"og:description\" content=\"Microsoft Dynamics 365 for Customer Service - help in building brand loyalty\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nav.com.pl\/crm\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"NAVCOM\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-27T13:26:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/nav.com.pl\/crm\/customer-service\/\",\"url\":\"https:\/\/nav.com.pl\/crm\/customer-service\/\",\"name\":\"Microsoft Dynamics 365 for Customer Service - NAVCOM\",\"isPartOf\":{\"@id\":\"https:\/\/nav.com.pl\/#website\"},\"datePublished\":\"2021-05-06T10:52:49+00:00\",\"dateModified\":\"2021-08-27T13:26:46+00:00\",\"description\":\"Microsoft Dynamics 365 for Customer Service - help in building brand loyalty\",\"breadcrumb\":{\"@id\":\"https:\/\/nav.com.pl\/crm\/customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/nav.com.pl\/crm\/customer-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/nav.com.pl\/crm\/customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\/\/nav.com.pl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CRM\",\"item\":\"https:\/\/nav.com.pl\/crm\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/nav.com.pl\/#website\",\"url\":\"https:\/\/nav.com.pl\/\",\"name\":\"NAVCOM\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/nav.com.pl\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Microsoft Dynamics 365 for Customer Service - NAVCOM","description":"Microsoft Dynamics 365 for Customer Service - help in building brand loyalty","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nav.com.pl\/crm\/customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Microsoft Dynamics 365 for Customer Service - NAVCOM","og_description":"Microsoft Dynamics 365 for Customer Service - help in building brand loyalty","og_url":"https:\/\/nav.com.pl\/crm\/customer-service\/","og_site_name":"NAVCOM","article_modified_time":"2021-08-27T13:26:46+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/nav.com.pl\/crm\/customer-service\/","url":"https:\/\/nav.com.pl\/crm\/customer-service\/","name":"Microsoft Dynamics 365 for Customer Service - NAVCOM","isPartOf":{"@id":"https:\/\/nav.com.pl\/#website"},"datePublished":"2021-05-06T10:52:49+00:00","dateModified":"2021-08-27T13:26:46+00:00","description":"Microsoft Dynamics 365 for Customer Service - help in building brand loyalty","breadcrumb":{"@id":"https:\/\/nav.com.pl\/crm\/customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nav.com.pl\/crm\/customer-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/nav.com.pl\/crm\/customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Strona g\u0142\u00f3wna","item":"https:\/\/nav.com.pl\/"},{"@type":"ListItem","position":2,"name":"CRM","item":"https:\/\/nav.com.pl\/crm\/"},{"@type":"ListItem","position":3,"name":"Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/nav.com.pl\/#website","url":"https:\/\/nav.com.pl\/","name":"NAVCOM","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nav.com.pl\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/pages\/13970"}],"collection":[{"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/comments?post=13970"}],"version-history":[{"count":36,"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/pages\/13970\/revisions"}],"predecessor-version":[{"id":15374,"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/pages\/13970\/revisions\/15374"}],"up":[{"embeddable":true,"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/pages\/13945"}],"wp:attachment":[{"href":"https:\/\/nav.com.pl\/en\/wp-json\/wp\/v2\/media?parent=13970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}